FAQs
1. How can I register on TravelUnited.com?
If the agency is not registered, after clicking on “get started”, click on the tab “I’m a new agency”, fill in the agency and user data and press “register”. Afterwards, your account will be activated and a notification will be sent for you.
If your agency is already registered on TravelUnited.com, you would click on “get started” on the sign in page. Then click on the tab “My agency is already registered”, fill in the required information and press “register”. Afterwards, we will activate the account and a notification will be sent to you.
2. What to do if I cannot login to my account or have forgotten the username or/and password?
Your password is case-sensitive, please make sure that you correctly use uppercase and lowercase characters when entering your password. You can reset your password at any time by following the “Forgot my password“ link. Otherwise, please contact us for any further assistance.
3. How can I update my profile?
You must inform us immediately in case you want to change your email address or contact number by sending us an email at (support@travelunited.com) mentioning all the updated information.
4. Where can I check my bookings?
By clicking on your user from the upper right corner in the homepage, then go to "My bookings"
5. Can you access my username and password?
Your privacy is significant to us and we value your trust. Therefore, we make it our utmost priority to guarantee the security of the personal information you provide us with. We can know your username as we are the one who activates it, however, no one can access your password whatsoever.
6. How many users am I allowed to take for my agency?
As many as you need.
7. Can I assign a username and password for each one of my employees?
You can’t do that yourself. After creating the agency and the main user, your employees can register on TU. This is how:
They would open the website and click on “get started”. Then click on the tab “My agency is already registered”, fill in the required information and press “register”. Afterwards, we will activate the accounts for each employee and a notification will be sent to their email address.
Once again, this is how to create the main user:
After clicking on “get started” in the sign in page, click on the tab “I’m a new agency”, fill in the agency and user data and press “register”. Afterwards, your account will be activated and a notification will be sent for you.
8. Where can I see the packages I have made and saved?
You can find them in a list called “my saved packages” in the profile tab.